Our community has been through a lot over the last few months.  While many things have changed, one thing has remained the same: our commitment to your safety.

Turner Orthodontics follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are always up-to-date on any new rulings or guidance that may be issued. 

We take this pandemic very seriously and are constantly looking for ways to go above and beyond to keep you safe.  You can read more about this below.  Your appointment may feel different than it has in the past as some processes have been revised.  But we assure you – the quality of treatment and the level of comfort you have come to expect from Turner Orthodontics has not changed.  We have the best staff and patients in town – and we are grateful for each and every one of you. Thank you for your patience and support during this time. As always, please do not hesitate to call us if you have any questions.

What are we doing to protect you?

  • In addition to our standard disinfecting procedures, we use fogging machines with hypochlorous acid to sanitize treatment areas and staff members.  This all-natural, non-irritating disinfectant is stronger than bleach and kills harmful fungi, bacteria and viruses, including Covid-19. 
  • In May, we installed cold-plasma generators in our duct work that “scrubs” air passing through safely killing mold, bacteria and viruses, including Covid-19.
  • Our entire staff is wearing face masks and the clinical staff is also wearing face shields, protective eyewear, hair covers, gloves and full gowns when treating our patients.
  • Our staff is screened daily; temperatures are taken at the beginning of the day and at lunch.
  • Chairs in our open treatment area are 6 feet apart; aerosolizing procedures are performed in rooms with doors closed.
  • Plexiglass separators at the front desk help protect both patients and staff during the check-in and check-out process.

What can I expect at my appointment?

We have revised our check-in and check-out procedures to allow for minimal unnecessary face-to-face interaction.

  • Patients are asked to complete an online health waiver confirming they understand our new Covid-19 policies and procedures. This is required to be seen for your appointment.
  • Patients are asked to wear a face covering and sanitize hands prior to entering the building.
  • Patients will be asked a series of health questions and have their temperature taken as part of the check-in process. 
  • In order to ensure parents/guardians remain informed of treatment progress, we provide a report card at the end of the appointment that documents a summary of that day’s appointment and information about where to go with questions.
  • Our waiting room and game room will be closed during this time.  Patients only will be allowed into the building with the exception of our Consultation and Observation appointments.
  • Surfaces including countertops and door knobs will be sanitized regularly.

When Should I Call to Reschedule?

We appreciate your diligence during this time.  We believe it is best to err on the cautious side and appreciate you calling us if any of the following exist.

1. If the patient or anyone in the patient’s household has been diagnosed with Covid-19
2. If the patient or anyone in the patient’s household is going to be tested for Covid-19 or is waiting on test results
3. If the patient or anyone in the patient’s household is quarantining due to possible exposure to someone with Covid-19
4. If the patient has had a fever greater than 99.6 in the last 14 days.
5. If the patient has felt unwell in the last 14 days including sore/scratchy throat, headache, runny nose, congestion, diarrhea, vomiting, cough, shortness of breath or body chills.
6. If the patient is experiencing any flu, cold or allergy-like symptoms.

 

 

Testimonials

We are proud of our 5-star reviews on Google, more than 1,000 5-star patient-rated reviews on Healthgrades, and having been voted "BEST Orthodontist" in Concord and Greater Cabarrus County by the readers of the Independent Tribune six years in a row.

(704) 793-1414 office location 319 Coddle Market Dr NW #130
Concord, NC 28027
Office Hours
Mon, Wed, Thurs 8:00am to 5:00pm
Tue 7:00am to 5:00pm
Fri Call office for hours
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